Shipping & Tracking

  1. Where do you ship to?

We ship to Malaysia and its neighboring countries! 

We are looking to expand our reach to ship to the rest of the world. If your country is not in the list below and you are keen to order from us, please write to us at hath.enquiry@gmail.com and we will work something out for you!

      2. How much are the shipping fees?

AREA

ORDERS ≤ RM100

ORDERS > RM100

West Malaysia

5

Free

East Malaysia

10


Note: We only offer free shipping once. If the parcel returned due to no recipient accept items/delivery failure, we will charge a delivery fee of RM 8(WM) or RM11(EM) for second delivery.

COUNTRY

ORDERS ≤ RM450

ORDERS > RM450

Singapore

25

Free

Other countries

PM us for courier fee

 
3. How long does delivery take?

We will ship your order out the next day once payment is made.
If your order contains a backorder item:
For local orders, we will mail the ready items first and mail the backorder item later when it arrives.
For international orders, we will mail your order when the backorder item arrives.

For delivery durations, please refer to the table below:

REGION

DURATION

West Malaysia

1-4 working days

East Malaysia

2-5 working days


Delivery duration will be affected during festive seasons.
For international shipping, if freight it usually takes 5-7 days. 

4. What if I received an incorrect/ defect item?

First of all, please accept our sincere apologies! We hope it doesn’t stop you from shopping with us again.
We strive to create a delightful customer experience for everyone, so please write to us at hath.enquiry@gmail.com  and we will attend to it immediately!
In the email, share your Order ID and a picture of the faulty item with us. We will need your help to return the item to us, we will reimburse the courier fee to you in the form of hath credit code.

If the item is still in stock, we will exchange the item for you. If the item is out of stock, we will reimburse you in the form of hath credit code which is valid for 1 year.
 
5. What if an item is missing from my order?
Again, please accept our sincere apologies! Please write to us at hath.enquiry@gmail.com and we will attend to it immediately! In the email, share your Order ID with us and let us know what is missing.

6. Which address should I ship my order to?
If you are at work, it would be advisable to ship to your office address because postal services like PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays (except every first week of the month)

If no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office or sent back to us.

If you’re facing both no office and no one collect problems, we can deliver to nearby pgeon point or pop box for you to self collect.

7. Are the items in my cart reserved exclusively for me?
Unfortunately not. That item will be available to other buyers if no payment make by you. 

8.  Will my parcel be charged customs and import charges?
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be. Hath company has no control over the fees imposed and hence are unable to reimburse the amount.